About Our Services

About Us

 

Customer Service

 

Services and Amenities

 

Private Pay Agreement

Service Assessment

Admission Agreement

 

We recognize that social interaction is a necessity and encourage our residents to participate as often as they are able.

 

 

 

About Us:

Carroll Partners Investment, Inc. purchased The Gardens in Livingston and Hawkins in early 2007.  The vision for both assisted living communities is succinct:

"Become the premier provider of "Assisted Living Services" in the marketplace."

While it maybe easy to state the obvious, our daily objective is to ensure that our residents flourish and enjoy their new home.

Recognizing residents have a choice, the ownership and staff understand that "customer service" is the foundation of our existence.

Our in-house resident advocate program,  headed by Ms. Karen Lee Carroll, an owner, helps make our assisted living communities unique.  Listening to residents provides insight for the staff and owners bettering our communities and helping create new and exciting activities to keep our residents energized.

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Our Customer Service Commitment:

Customer service is at forefront of everything we do.

Owners, management, and staff continually discuss innovative ways to enhance Customer Service and residents' satisfaction; frequent resident meetings are also held to discuss customer service, menus, activities, maintenance, etc.

As residents in an assisted living environment, it is critical that the owners continue to assess the delivery of customer service. As previously stated, the owners, managers, and staff recognize residents have a choice, and their collective commitment to customer service strives to satisfy residents who choose The Gardens at Livingston and The Gardens at Hawkins.

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Services and Amenities:

 

 

Apartment Amenities Included:

bullet Kitchen with Refrigerator
bullet Large, Spacious Bedrooms and Closets
bullet Handicap Accessible Bathrooms
bullet Large Living Areas
bullet TV, Cable, and Telephone Hookups
bullet Individual heating and cooling units in each apartment

Apartment Safety features:

bullet Emergency call systems
bullet TV, cable, and telephone hook ups.
bullet Smoke alarms, fire alarms, and sprinkler systems.

Transportation provided for:

bullet Shopping
bullet Doctor’s appointments
bullet Planned outings
bullet Special events and other the needs of our resident

Additionally:

bullet Residents can decorate their room in any fashion they choose, including using their own furniture to make it their home.
bullet Laundry can be done by either the resident or the attendant on duty.
bullet An experienced attendant will maintain the residence to meet our resident’s expectations.
bullet Nutritious and delicious meals are prepared daily by our knowledgeable and experienced cooks.  The menu is designed by our own certified dietician.
bullet Medical supervision is available or the residents may chose to self medicate (if they meet the criteria).
bullet 24 hour staff seven days a week to provide assistance to any our resident’s.
bullet Planned activities and regular social events for our resident’s along with the flexibility of allowing them to do activities of their own choosing. 

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The ownership believes an educated consumer is the best consumer.

Please make an appointment to tour our facilities. 

 We are confident you will find   that The Gardens is the perfect place for you or your loved one.   

Hear more from our managing partner.

 

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